Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: 2/4/2026
Our Commitment to Privacy
At Master of Complications ("MOC", "we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information.
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with our practices, please don't use our services.
Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by third parties)
- Account login credentials
Order Information
- Product selections and purchase history
- Shipping preferences and delivery information
- Customer service interactions
Technical Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Cookies and similar tracking technologies
- Referral sources
How We Use Your Information
We use your information for the following purposes:
Order Processing and Customer Service
- Processing and fulfilling your orders
- Communicating about your orders and account
- Providing customer support
- Handling returns and refunds
Compliance and Verification
- Verifying research credentials and intended use
- Ensuring compliance with applicable laws and regulations
- Maintaining records for regulatory purposes
- Preventing misuse of research chemicals
Business Operations
- Improving our website and services
- Analyzing usage patterns and preferences
- Developing new products and services
- Fraud prevention and security
Information Sharing and Disclosure
We do not sell or rent your personal information. We may share information in these limited circumstances:
Service Providers
- Payment processors for secure transaction handling
- Shipping companies for order fulfillment
- Cloud hosting and IT service providers
- Analytics and website optimization services
Legal Requirements
- When required by law or legal process
- To comply with regulatory investigations
- To protect our rights and property
- To prevent fraud or illegal activities
Data Security
We implement robust security measures to protect your information:
- Encryption: All data transmitted to our servers is encrypted using SSL/TLS
- Secure Storage: Personal information is stored in secure, access-controlled databases
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff are trained on data protection best practices
- Incident Response: Procedures in place for handling potential data breaches
Note: While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our website
- Functional Cookies: Remember your preferences and settings
- Security Cookies: Protect against fraud and unauthorized access
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent for optional data processing
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
Account information is typically retained for 7 years after account closure to comply with regulatory requirements. Research verification records may be retained longer as required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules
Children's Privacy
Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected personal information from someone under 21, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes that affect how we use your information
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: contact@masterofcomplications.guru